Tuesday, December 04, 2007
Wish I could give Boots the boot
More tales of woe.
As Christmas is fast approaching we decided to get rid of our slightly ropey 50cm Belling cooker and get something new, a new machine where the rings work properly and the oven doesn't just ignore the temperature. Also, the 50cm cooker is 5cm too narrow for the gap in the work surface so we've always had a problem with bits of food falling down the gaps to feed the mice.
So we found one we wanted online, a 55cm model that wasn't too expensive from Boots (which meant Advantage points on top of the credit card's money-back credit).
Monday came round and so did the cooker... but it was a 50cm model which was only obvious when the old cooker was put on their lorry and the new one completely unwrapped. The paperwork was right, thank goodness, but the cooker had been supplied wrong.
Boots customer care weren't particularly great - today they ordered a replacement but the earliest they could deliver is next week so no particular effort made to resolve their cock-up in a speedy fashion.
And by the time it finally arrives - assuming it's the right model this time - I'll only have a few days left to try it out before the first of the season's family get togethers descends on our house.
As Christmas is fast approaching we decided to get rid of our slightly ropey 50cm Belling cooker and get something new, a new machine where the rings work properly and the oven doesn't just ignore the temperature. Also, the 50cm cooker is 5cm too narrow for the gap in the work surface so we've always had a problem with bits of food falling down the gaps to feed the mice.
So we found one we wanted online, a 55cm model that wasn't too expensive from Boots (which meant Advantage points on top of the credit card's money-back credit).
Monday came round and so did the cooker... but it was a 50cm model which was only obvious when the old cooker was put on their lorry and the new one completely unwrapped. The paperwork was right, thank goodness, but the cooker had been supplied wrong.
Boots customer care weren't particularly great - today they ordered a replacement but the earliest they could deliver is next week so no particular effort made to resolve their cock-up in a speedy fashion.
And by the time it finally arrives - assuming it's the right model this time - I'll only have a few days left to try it out before the first of the season's family get togethers descends on our house.
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