Friday, December 07, 2007

 

So close...

After a week of waiting, I see my new Xbox360 has finally been given to UPS to deliver to me.
In a complete reverse of the original delay between UPS delivering the broken Xbox to them and the repair website admitting it had arrived, Xbox support declared last Friday that the repaired console was "shipped to customer" but waited until today before handing it over.

At 3:17am this morning, the parcel left Tamworth for the Abingdon depot (which isn't far from here). Why it was in Tamworth I have no idea as I sent to Havant for repair.
Three hours later at 6:19am the status at www.ups.com changed to "out for delivery" so I was excited that we would have the console back for the weekend. I warned the family at home not to go out and to be prepared for a parcel.
Lo and behold, a parcel arrived! Wrong parcel - luckily I had warned Samantha to stop Sue opening anything to avoid ruining any Christmas surprises.
Checking the UPS site again I see at 5:10pm some terrible news:
"THE RECEIVER WAS UNAVAILABLE TO SIGN ON THE 1ST DELIVERY ATTEMPT. A 2ND DELIVERY ATTEMPT WILL BE MADE".
I called home and this was news to them too so I contacted UPS who promised to look into it and call back within the hour, which they did. Apparantly the delivery man had tried to announce his arrival and even walked round the back of the house to try and see someone in. Sam was upstairs and Sue was in the study and neither knew he was there. UPS have committed to deliver it Saturday so fingers crossed.

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